Make yourself a priority Spa gift set, send a care package

Your order will be shipped within 2-5 Business days, and relevant shipping information will be send to you.

🌿 CURRENT PRODUCTION TIME:
• Please note that we do make all possible effort to create your order in time (currently 2-5 business days before shipping), but some custom pieces may take longer. Please message us if you have any questions.

If you ordered more then 5 items - Please allow 1 week for production as all our items are handmade especially for you with our full attention.

🌿US orders:

First class mail $4.50 (3-6 business day to arrive)

Priority mail $15.00 (2-4 business days to arrive)

Express mail $25.00 (1-2 business days to arrive)

🌿 International customers:
7-14 business days First Class International Mail
 6-10 business days Priority Mail

Shipping calculates depending on your order.
🍁International orders please note: Customs fees are the BUYERS responsibility only!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@my-whys.com . Please note that returns will need to be sent to the following address: 23901 Gilmore st. West Hills, CA , 91307 

  

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@my-whys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like , custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Exchanges
Please get in touch if you have questions or concerns about your order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@my-whys.com.